KOKOBOT - The Airbnb-Owned Tech Startup - Data Mining Tumblr Users’ Mental Health Crises for “Content”
I got this message from a bot, and honestly? If I was a bit younger and not such a jaded bitch with a career in tech, I might have given it an honest try. I spent plenty of time in a tough situation without access to any mental health resources as a teen, and would have been sucked right in.
Chatting right from your phone, and being connected with people who can help you? Sounds nice. Especially if you believe the testimonials they spam you with (tw suicide / self harm mention in below images)
But I was getting a weird feeling, so I went to read the legalese.
I couldn’t even get through the fine-print it asked me to read and agree to, without it spamming the hell out of me. Almost like they expect people to just hit Yes? But I’m glad I stopped to read, because:
What you say on there won’t be confidential. (And for context, I tried it out and the things people were looking for help with? I didn’t even feel comfortable sharing here as examples, it was all so deeply personal and painful)
Also, what you say on there? Is now…
Koko’s intellectual property - giving them the right to use it in any way they see fit, including
Publicly performing or displaying your “content” (also known as your mental health crisis) in any media format and in any media channel without limitation
Do this indefinitely after you end your account with them
Sell / share this “content” with other businesses
Any harm you come to using Koko? That’s on you.
And Koko won’t take responsibility for anything someone says to you on there (which is bleak when people are using it to spread Christianity to people in crisis)
They also use the data they gather from users to conduct research and publish papers. I didn’t find them too interesting - other than as a good case study of “People tend to find what they are financially incentivized to find”. Predictably, Koko found that Kokobot was beneficial to its users.
So yeah, being a dumbass with too much curiosity, I decided to use the Airbnb-owned Data-Mining Mental Health Chatline anyway. And if you thought it was dangerous sounding from the disclaimers? Somehow it got worse.
(trigger warning / discussions of child abuse / sexual abuse / suicide / violence below the cut - please don’t read if you’re not in a good place to hear about negligence around pretty horrific topics.)
There are young people on tumblr that actively seek support from KokoBot right now, if you check the tag for recent posts. Those people did not get paid to promote it, so do not harrass them. If you can, direct them towards resources about Kokobot (like this post) that are more transparent about what this company is up to.
if i see one more fucking ‘reject modernity embrace tradition’ meme i’m going to lose my shit
it costs literally $0 to give a fuck about jewish people and not use fucking nazi slogans as ‘memes’
just don’t say nazi shit. it’s easy. think about this: will not saying nazi shit have an adverse impact on my quality of life? if the answer is yes, then you’re probably a nazi. if the answer is no, then you can stop it and easily make the world a safer and more comfortable place
I had no idea this meme is a fascist dogwhistle thing. But I looked it up and it’s clearly a thing fascists like, taken from the first two definitions of fascism by Umberto Eco, who lived under Mussolini’s fascist reign:
The cult of tradition. “One has only to look at the syllabus of every fascist movement to find the major traditionalist thinkers. The Nazi gnosis was nourished by traditionalist, syncretistic, occult elements.”
The rejection of modernism. “The Enlightenment, the Age of Reason, is seen as the beginning of modern depravity. In this sense Ur-Fascism can be defined as irrationalism.”
“… “I’m taking action because I feel desperate,” said U.S. climate scientist Peter Kalmus, who along with several others locked himself to the front door of a JPMorgan Chase building in Los Angeles. A recent report found that the financial giant is the biggest private funder of oil and gas initiatives in the world.
“It’s the 11th hour in terms of Earth breakdown, and I feel terrified for my kids, and terrified for humanity,” Kalmus continued. “World leaders are still expanding the fossil fuel industry as fast as they can, but this is insane. The science clearly indicates that everything we hold dear is at risk, including even civilization itself and the wonderful, beautiful, cosmically precious life on this planet. I actually don’t get how any scientist who understands this could possibly stay on the sidelines at this point.” …”
Corporate media will not cover the climate crisis.
literally. when i joined tumblr when i was like, 14, i had no goddamn clue how this site worked. i didn’t understand reblogs, and i couldn’t figure out how to tag my posts correctly so all my tags got jumbled together “kindalikethis”.
but i saw that i could leave replies on people’s posts. so, i’d search the name of my fave show/things i liked, and when i saw a post that was neat, i liked and replied to it. and, usually, got replies back (usually from the op). i had whole conversations in the replies of posts. i’d usually follow the poster soon afterwards, and after i noticed the ask box, began to send asks as well.
within a month, despite initially not knowing how to reblog or how the site really worked, i’d made about 10 friends, and had a dash constantly covered in new posts that i enjoyed. around this point i really figured out how reblogs and tags worked, and i was off to the races, dragging in more followers and friends.
all of this, without an algorithm. i never needed one. and neither does any new user.
it might feel disheartening to get not as many responses at first, or for your dash to feel quiet, but you just got to keep trying + learning. don’t just give up immediately when your post only gets one note or you go 30 minutes without seeing anything new on your dash. if you wanna have a good time on this site, you gotta make an effort to adapt to it.
OKAY CAN SOMEBODY EXPLAIN TO ME HOW THE FUCKYOU SHIP A PACKAGE OF COOKIES TO A FRIEND WHO LIVES IN NEW JERSEY, ONLY TO HAVE IT NOT GET THERE ON TIME BECAUSE IT SOMEHOW ENDED UP IN GUAM?
I JUST
GUAM?
IM CRYING REAL TEARS MAH DUDES THE COOKIES ARE IN GUAM
KATIE TRIED TO SEND US COOKIES OUTTA THE GOODNESS OF HER HEART AND JUST
“OHHHH THESE COOKIES WERE SUPPOSED TO GO TO NEW JERSEY, PHIL? I THOUGHT YOU SAID
12/27, 8:37PM CT
ITS STILL IN FUCKING GUAM
12/28, 12:18PM CT
THE COOKIES ARE IN HONOLULU GUYS THEY ***FINALLY LEFT GUAM***
12/28, 10:22PM CT
THE COOKIES ARE FINALLY ON THEIR WAY TO NEW JERSEY
also as a bonus visual here’s a rough approximation of these cookies’ journey
how the FUCK did this blow up and get so many notes
SO FOR SHITS AND GIGGLES, @homebeccer@phantomrose96@cupcakecreeper AND I WANTED TO KNOW HOW MUCH IT WOULD ACTUALLY COST THE U.S. GOVERNMENT TO INTENTIONALLY SEND THESE COOKIES FROM TEXAS TO GUAM TO NEW JERSEY AND???????????????
AND
IT’S
IT’S
IT’S NOT AN OPTION IT’S NOT AN OPTION I CAN’T I-
I COULDN’T EVEN HAVE SENT THESE COOKIES TO GUAM EVEN IF I’D HAVE TRIED
Cant believe we uncovered the Guam Cookie glitch folks
Its not even an in-game feature
Oh my god it’s back
H O W
I’ve had this sort of thing happen.
At least it explained why the package took so long to get here.
I appreciate that they have an Entire Stamp for “Missent to Nepal”
No one said “hey let’s stop missending things to Nepal” they just said “let’s make a stamp for this” and called it a day.
I’m gonna get Missent to Guam tattooed on my arm in commemoration.
… I’m just gonna be glad my video cable adapter only took a trip across North America to Florida, I think.
Tricia | MD Class of 2020 | smol medical bean | 28 | Funny things, pretty things, (multi)fandom things, useful things, useless things, things that make me mad, things that make me go '...wut?' and occasionally my origami and sewing things.
TERFs and MAPs are blocked on sight. REGs/aphobic mutuals are blocked without notice. I blacklisted all the community tags as soon as this shit started back in 2015 for a reason.
Ask me to tag anything on or off anon and I'll do it, no questions asked.